EmbeddedChat will increase your conversion rate by a number you never thought possible. On most websites the conversion increase is about 10 times that of ordinary chat programs. The facts are indisputable. Embeddchat is a revolution in website marketing. There is no other program on the INTERNET that will increase your sales more than Embeddedchat. Download and use Embeddedchat on your website and see for yourself. you will be amazed at the difference.
The idea is simple, when a visitor lands on any page of your website, there will be an open chat box with a live person from your company or ours greeting them and giving them valuable information while also gaining their contact information or making a sale right on your website. The history of the chat will be displayed in the embeddedchat box as the person surfs through the pages of your website.
We have found that with the traditional method of having just a button on your website for a person to press to initiate a live chat session has about a 2 in 100 conversion rate. The fact is that most people will not press the button or when they do they will abandon the chat when they see the effort they have to go through to talk to someone. With Embeddedchat on your site in most cases 20 people out of 100 will respond that so it reads chat that is embedded.
Embeddedchat has changed all that. No buttons to press. No forms to fill out and never a screen that says "sorry no chat operators available". If you choose not online, our chat box turns into a simple quick quote form which will send the lead to your database and your visitors do not get the feeling you are not paying attention to business by seeing no one is online to help them.
Along with most functions of other leading chat systems, we have designed Embeddedchat with the operator in mind so you have nothing to do untill a visitor types something to you. WIth most programs you have to invite the person to chat or answer the take chat functions which make them very time consuming to operate. Embeddedchat adresses all these downfalls and we have taken away all unessary actions for an operator. Just let the program sit in the background and do the work untill a visitor types a response to your greeting.
If you are looking to use Embeddedchat as a traditional live chat with initiated by banners or buttons the program has that option also.
Embedded Chat Answering Service
Do you want to convert web visitors into Clients? You have spent the time money and effort to make a web presence and you have targeted visitors coming to your site. Unfortunately, most of these visitors end up just a number on your stat report. Take control of your website. Make the sales that your website was designed for. We can turn those visitors into leads and you can turn the leads into sales. Our Live Chat Services (powered by Embedded Chat® allows you to do this and much more.
If you are not using Embedded Chat® on your site, you are losing valuable clients as most people are going to your site and leaving without you having any interaction with them. POTENTIAL clients are leaving your site as another anonymous visitor. We change all that with our Embedded Chat® technology. There is an unbelievable difference what Embedded chat does for converting browsing web surfers into leads and clients. When a visitor comes to your site they are already in a chat. The window is open and the operator is engaging them. Our main goals are:
1. Get the visitors contact information so you can contact them
2. Answer questions they may have about your site.
3. Let them know that you take your online business and support seriously.
We're so confident that it works, we give you a 10-day, fully-functioning, free trial.
Go ahead, try it out.
Our staff is goal oriented and dedicated to getting the contact information of people that are interested in your products or services.
With our Embedded chat your customers do not even have to click a button to chat, they are already in a chat when they enter the site, If they ignore the chat window we have the power to invite them to chat with a floating invitation. Why would you want to do that? Direct contact with the customer means customer confidence, conversion rates and sales skyrocket.
Imagine this:
Let's say that your customer contacts you for a live chat through our Embedded Chat®. They'd like to buy a pack of 40 candles, but they only see packages of 15. Not only can you push them to the page showing a pack of 50 candles, you can offer them a discount and assist them through the purchase process all through Embedded Chat®. The customer is happy, they commend you for the great customer service, and you've got more money in your pocket.
Imagine if your customers can get answers and live help to their questions from you right now. No matter how informative your website is, people will have more questions about your services or product. Our live chat software will increase trust by making your website come alive.
- Instead of leaving visitors to navigate your site by themselves, you would be in control. You would be able to engage your customers and proactively guide them right toward a sale.
- No longer will you worry about losing a potential customer because a simple question wasn't answered.
- You will increase your visitors' confidence by showing there is a real live person behind your site.
Increase your sales: Chatters are 3 times more likely to buy from the site.
Site visitors that are provided the option to chat with a sales expert are 25-200% more likely to make purchases from your website. Online shoppers are still wary to trust a website's technology and purchasing procedure, and sometimes even the most web savvy shoppers need help. With Embedded Chat, your business can offer your customers the information and online confidence they seek. Agents can use the opportunity to develop relationships with customers and suggest items to upsell.
Improve your customer service: Chatters are twice as likely to return to the site.
90% of customers prefer live human interaction for online assistance, but 80-90% of the same customers would rather not use the phone. Using Embedded Chat, customers avoid the hassles of navigating phone systems or waiting on hold for up to an hour to speak with a phone agent. Many will simply give up and find your products elsewhere if they can't get help instantly. This is especially true among dial-up internet users.
Increase your online revenue
Chatters are 3 times more likely to buy from your site having spoken with your sales staff
Increase staff performance
Each chat is automatically saved online so you can access them at the end of every day to see how your staff performed. This will give you a better idea of what your customers requests are and how your staff are handling them.
Reduce your staff costs
One operator can easily handle multiple customers at the same time. Resolving customer support issues with Embedded Chat is up to 90% less expensive than a phone call or an email. By incorporating the live chat button into the emails your staff send to customers you also make it easier for customers to respond quickly.
Increase your customer satisfaction and loyalty
Your customers experience shorter waiting time and get immediate answers to their questions.
24-7 Chat Answering
Embedded Chat® has a 24 hour call center that can answer your visitors chats for you after hours and on weekends, passing you on leads so even when your staff is out of the office we are still gathering leads to pass onto you the next business day.
Hosted and Client Hosted
Embedded Chat® has both a hosted version (stored on our servers) and a client hosted (stored on your servers) program allowing you more flexibility.
Report Download
At the end of each day our team can send you a file with all the chats that took place that day. This can be printed off for you to browse on the way home. This allows an excellent insight into what your staff is saying to customers and what your customers are looking for.
Prechat Survey
Embedded Chat® allows you to set-up a series of questions for your visitors to answer once they’ve clicked the chat button. This will help you to build a profile of your website visitors before you begin chatting. You can also use this to follow up with our website visitors.
Customized buttons
Our team can provide you with well-designed buttons to attract your visitors attention. We can also customize the chat interface to ensure that it blends with your website.
Canned Responses
You can save standard responses to questions to answer typical customer queries. This saves time and enables you to word your responses well.
Chat logs
All chats are automatically saved on a secure database which you can view 24 hrs 7 days a week.
Reporting
With Embedded Chat® you can use chat logs to run reports on various criteria such as operator reports, reports by date, reports by keyword(s), reports by prechat survey criteria.
Postchat Survey
Your sales staff can rank conversations based on the quality or subject of conversation.
Chat Alert
Your staff are alerted every time a customer enters a chat through a beeping sound on their pc.
Multiple Chats
Your staff can have chats with multiple visitors at the same time.
Chat Transfers
Your staff can pass a visitor to another staff member to handle their query.
Operator Interchat
Your staff can contact each other instantly with any queries they may have.
Multiple Operators
You can have multiple staff online using Embedded Chat®
Push Page
Quite often you will have a web visitor who can't navigate to a particular page on your website. Using Embedded Chat you can push the page to them so all they have to do is to click the link and they are there. Quite a number of our clients use this to encourage their web visitors to register for a particular product.
Hosted Software
The chat interface can be loaded onto our server so that you don't have to do anything more than place the live chat button on your web pages. In fact, we can also do this for you if you don't have time. We also have a non hosted version which can be hosted by you on your servers.
Offline Email Form
Allow your visitors to leave a message if you are not signed in as an operator. This message will be forwarded directly to your e-mail box. Alternatively we also have the option of answering the chats for you after hours too.
Customizable interface
This feature brings a little flare as it allows you to customize the look and feel of your interface in seconds changing the color of the interface, the graphics and the fonts in the conversation with customizable colors, font types, and sizes. Available for operator and visitor fonts.
Browser Compatibility
Embedded Chat is compatible with all browsers ensuring that you don't have any frustrated chatter trying to get through.
Visitor history
Click the name of the visitor and see the past chats they had with your company.
Typing indicator
A 'operator is typing' message indicator will appear which allows the other party to know when you are typing.
Return Visitor Recognition
When customers connect with a chat, their network IP addresses are recorded. When customers return, their presence is detected and prior chat histories can be instantly accessed.
Chat Invite
You can now invite your web browsers into a chat in real manually or automatically. This boosts interaction between your company and your website visitors.
Visitor Monitoring
You can now monitor your website visitors in real time, see what web page they are on, what search engine they came from and what keywords they used
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